DemiraySoftSoftware& Product Studio
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Cancellation and Refund Policy

Last updated: 9 October 2026 · Version: v2.0

This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.

This page explains the cancellation, withdrawal and refund conditions that apply to payments made through demiraysoft.com for DemiraySoft products. It applies together with the Distance Sales Agreement, the Pre-Information Form and the Terms of Service.

1. Seller Information

  • Trade name: DemiraySoft
  • Address: Çalca OSB 1. Cad. Tasarım Teknokent A.Ş. No: 1/3 İç Kapı No: 204 Demiray Technology — Merkez / Kütahya
  • Tax office / Tax number: Çinili V.D. — 4820868313
  • Trade registry number: 13985
  • MERSİS number: 5875314481600001
  • Email: [email protected]
  • Phone: +90 543 969 43 47

2. Nature of Our Products

All software products offered on demiraysoft.com are web-based digital services (SaaS) accessed through a browser. As soon as your payment is approved, your account is activated, your licence is assigned or your credit/top-up package is loaded to your account. The service is therefore deemed to have been performed immediately at the moment of purchase.

3. Right of Withdrawal (Legal Position)

Pursuant to Article 15 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the consumer has no right of withdrawal for the following services:

  • Services performed immediately in electronic form and intangible goods delivered immediately to the consumer (digital content, licence keys, subscription access, credit/top-up packages),
  • Services whose performance has begun with the consumer's approval,
  • Software and development services prepared specifically in line with the consumer's requests or personal needs.

As our products fall within this scope, no statutory right of withdrawal or refund arises once the purchase is completed. When placing the order, the Buyer confirms that they have read and accepted this.

4. DemiraySoft Voluntary Refund Policy

Although there is no legal obligation, because we treat customer satisfaction as our priority, we assess refund requests within the framework of our own refund policy. This policy is an additional right applied at DemiraySoft's own initiative; it does not create a legal right in favour of the consumer, does not set a precedent and may be changed by DemiraySoft at any time.

Your refund request will generally be viewed favourably in the following cases:

  • You have not used the service at all: If you apply within 14 days of the purchase date and there has been no significant use of your account (publishing content, spending credits, entering data, etc.), the full amount may be refunded.
  • The wrong product or plan was purchased: If use has not begun, it may be refunded or, at your request, switched to the correct plan.
  • Expectations were not met: If the product does not provide the functions stated in its description, a full or pro-rata refund may be applied, taking the extent of use into account.
  • Prolonged service outage: For outages attributable to us that cannot be resolved within a reasonable time, a pro-rata refund for the period in which you could not receive the service, or an equivalent extension of the subscription period, is offered.

Each request is examined individually on its own merits; alternative solutions such as an extension of the subscription period, a plan upgrade or the allocation of credits may be offered instead of a refund.

5. Cases Where Your Statutory Rights Are Reserved

The following cases fall outside our voluntary refund policy; they are your statutory rights under Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and cannot be limited by contract:

  • The service could not be provided at all: If your order cannot be fulfilled, the full amount collected is refunded.
  • Erroneous or duplicate charge: Amounts charged by mistake are refunded in full as soon as they are identified.
  • Defective service: If the service does not conform to the features agreed in the agreement, the provisions of the Law on defective services apply.

6. Cases Where No Refund Is Made

  • Fees for the period of the service already used and credits/top-ups already spent.
  • Software and project services developed specifically at your request (once work has begun).
  • For cancellations made in the middle of a subscription period, the fee for the current period.
  • Suspension or termination of the account due to a breach of the Terms of Service.
  • Service restrictions resulting from the social media platforms' (Meta, TikTok, Google/YouTube, LinkedIn) own decisions, policy changes or sanctions applied to your account.
  • Problems arising from the Buyer's own infrastructure, internet connection or incorrect use.

7. Subscription Cancellation

Your subscription can be cancelled at any time; however, cancellation does not mean a refund of the fee already paid. Cancellation and refund are separate processes: cancellation only stops the renewal for the next period.

  • You can cancel your subscription at any time, without giving any reason and without paying any penalty, from your product dashboard or by writing to [email protected].
  • Cancellation takes effect at the end of your current billing period; your access to the service continues uninterrupted until the end of the period.
  • A cancelled subscription is not renewed for the next period and no new charge is made to your card. For renewing subscriptions, you are notified by email before each charge; you can still cancel after receiving this email, up until the end of the period.
  • The fee for the current period is not refunded, even if the whole period has not been used; as the service remains available to you throughout that period, it is deemed to have been performed.

8. Refund Process and Time Limits

  1. Send your request to [email protected], stating your order number and payment date.
  2. Your request will be assessed within 3 business days at the latest and you will be notified of the outcome by email.
  3. Approved refunds are transferred within 14 days at the latest from the date of notification, in the currency in which the payment was made (TRY or USD), to the same card / same payment instrument. Refunds are not made in cash or to a different account; DemiraySoft is not responsible for exchange rate differences applied by the card-issuing bank.
  4. The time it takes for the amount to appear on your card statement depends on your bank and usually takes 2–10 business days. DemiraySoft is not responsible for delays during this period.

9. Remedies in the Event of a Dispute

You may submit complaints and objections, within the monetary limits announced by the Ministry of Trade, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) in your place of residence or where you purchased the service. For disputes above these limits and for those not involving a consumer, the Courts and Enforcement Offices of Kütahya have jurisdiction.

Contact: [email protected] — +90 543 969 43 47