Pre-Information Form

Last updated: 9 October 2026 · Form version: v1.0

This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.

This Pre-Information Form has been prepared pursuant to Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and Article 5 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) in order to inform the Buyer before they place an order through demiraysoft.com and become bound by a payment obligation. It is accepted at the payment step together with the Distance Sales Agreement and forms an integral part of that agreement.

1. Seller Information

Trade name: DemiraySoft
Address: Çalca OSB 1. Cad. Tasarım Teknokent A.Ş. No: 1/3 İç Kapı No: 204 Demiray Technology — Merkez / Kütahya, Türkiye
Tax office / Tax number: Çinili V.D. — 4820868313
Trade registry number: 13985
MERSİS number: 5875314481600001
Email: [email protected]
Phone: +90 543 969 43 47
Website: https://demiraysoft.com

2. Essential Features of the Service

The service subject to the agreement is a web-based software service (SaaS) relating to the software products offered on demiraysoft.com. For the duration of the purchased plan and subscription period, the Buyer accesses the relevant product through a web browser with their own user account.
No copy of the software, installation file or physical product is delivered to the Buyer; the service is hosted and operated on the Seller's servers.
The name of the purchased plan, the features it includes, user and quota limits and the subscription period (monthly, annual or one-off) are clearly shown on the order page. This information on the order page is deemed to form part of this form.
The service includes maintenance and security updates and technical support by email. Custom development, integration and consultancy services for the Buyer are determined separately by written quotation.

3. Price, Taxes and Currency

The price of the service is stated in the currency shown on the order page (Turkish Lira – TRY or US Dollar – USD) and is charged in the same currency.
TRY prices include VAT. For USD prices, the price shown to Buyers resident in Türkiye includes VAT; for Buyers who are resident abroad and benefit from the service abroad, no VAT is charged where the conditions of the export of services exemption are met.
Any exchange rate, conversion fee or foreign transaction fee applied by the Buyer's card-issuing bank is beyond the Seller's control and is borne by the Buyer.
As the service is provided electronically, there is no delivery or shipping cost; no fee is charged in addition to the price shown.

4. Payment, Performance and Delivery

Payment is made online by credit card or debit card. Both domestic and international cards are accepted.
Payments are collected through the infrastructure of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., a payment institution licensed by the BDDK (Banking Regulation and Supervision Agency of Türkiye), with 3D Secure. Card details are not seen or stored by the Seller.
Once the payment is approved, the Buyer's account is activated immediately and automatically, or the purchased plan is assigned to the Buyer's existing account. Performance begins at that moment.
After payment, an order confirmation email containing the order number, the purchased service, the amount, the currency and the accepted agreement version is sent to the Buyer. An e-Archive Invoice (e-Arşiv Fatura) is issued for the sale and sent to the email address provided by the Buyer.

5. Subscription Period and Automatic Renewal

Subscription services are purchased for the period selected on the order page (monthly or annual) and, unless cancelled by the Buyer, renew automatically for the same duration at the end of the period.
Automatic renewal and the storage of card details on the PayTR infrastructure apply only if the Buyer gives explicit consent to this at the payment step.
Before each renewal charge, a notification email stating the renewal date, amount and currency is sent to the Buyer.
The Buyer may cancel the subscription at any time, without giving a reason and without paying any penalty, through the product dashboard or by writing to [email protected]. Cancellation stops the renewal for the next period; access continues until the end of the current period.
There is no automatic renewal for one-off plans and credit/top-up purchases.

6. Right of Withdrawal

The service subject to the agreement is a digital service that is performed immediately in electronic form upon approval of the payment. Pursuant to Article 15 of the Distance Contracts Regulation, the consumer has no right of withdrawal in respect of:

services performed immediately in electronic form and intangible goods delivered immediately to the consumer,
services whose performance has begun with the consumer's approval,
software and development services prepared specifically in line with the consumer's requests.

By accepting this form at the payment step, the Buyer acknowledges that they give express approval for performance of the service to begin immediately and that they are aware that, for this reason, they have no right of withdrawal.

7. Refunds

Although there is no right of withdrawal, the Seller assesses refund requests, for the sake of customer satisfaction, within the framework of the Cancellation and Refund Policy it has set itself. This is an additional option offered voluntarily by the Seller.
Statutory refund rights under Law No. 6502 remain reserved in all cases where the service could not be provided at all, in cases of erroneous or duplicate charges and in cases of defective service.
Approved refunds are transferred within 14 days at the latest from the date of notification, in the currency in which the payment was made, to the same payment instrument.

8. Acceptance Record and Retention of the Agreement

At the payment step, the Buyer accepts this Pre-Information Form and the Distance Sales Agreement by ticking the relevant checkboxes; it is not possible to proceed to payment without giving acceptance.
For each acceptance, the date and time of acceptance, the Buyer's IP address, the version of the form and agreement accepted and the order number are recorded electronically and kept for 10 years together with the order/payment records.
The version of the accepted texts is stated in the order confirmation email. The Buyer may request a copy of the texts they accepted at any time from [email protected].

9. Complaints and Dispute Resolution

The Buyer may first submit complaints and requests to [email protected] or by phone to +90 543 969 43 47. The Buyer may also apply, within the monetary limits announced each year by the Ministry of Trade, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) in the place where the service was purchased or where the Buyer resides. For disputes above these limits, and for Buyers who do not qualify as consumers, the Courts and Enforcement Offices of Kütahya have jurisdiction. This form and the agreement are governed by the law of the Republic of Türkiye.

10. Other Matters

The form and the agreement have been drawn up in Turkish; where they are translated into other languages, the Turkish text prevails.
Persons under the age of 18 may not place orders.
An up-to-date web browser and an internet connection are required to use the service. The Seller is not responsible for problems arising from the Buyer's own infrastructure.
Information on the processing of personal data is set out in the Privacy Policy.

Confirmation Statement

By ticking the relevant checkbox at the payment step, the Buyer accepts and declares that they have read, understood and electronically confirmed all the information in this Pre-Information Form regarding the essential features of the service, its price and currency, the method of payment and performance, the automatic renewal conditions, the cases where there is no right of withdrawal and the available remedies.

Contact: [email protected] — +90 543 969 43 47